> ## Documentation Index
> Fetch the complete documentation index at: https://docs.officeridge.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Subscription

> Review your plan, compare tiers, and change your subscription.

Subscription shows your plan and billing.

## Who can use it

Organization Admins and Finance Managers.

## The three tiers

<CardGroup cols={3}>
  <Card title="Basic" icon="seedling">
    **1–10 employees.** Perfect for small agencies.
  </Card>

  <Card title="Professional" icon="chart-line">
    **11–50 employees.** Ideal for growing agencies.
  </Card>

  <Card title="Enterprise" icon="building">
    **51+ employees** or multiple locations.
  </Card>
</CardGroup>

Full feature comparison: [Plans and modules](/getting-started/plans-and-modules).

## What your tier unlocks

Two sidebar modules require **Professional** or higher:

| Module                                | Minimum tier |
| ------------------------------------- | ------------ |
| [Forms](/forms)                       | Professional |
| [Integrations](/account/integrations) | Professional |

Other tier-dependent capabilities include multi-location support and workflow automation
(Professional), and SSO and multi-location management (Enterprise).

<Note>
  Organization Admins bypass role checks but not tier checks. If you are an admin and cannot see
  Forms or Integrations, your agency is on Basic.
</Note>

## Upgrading

<Steps>
  <Step title="Check what you actually need">
    Compare the tiers in [Plans and modules](/getting-started/plans-and-modules).
  </Step>

  <Step title="Change the plan">
    Upgrades take effect for everyone in your organization.
  </Step>

  <Step title="Confirm the new modules appear">
    Forms and Integrations appear in the sidebar for permitted roles.
  </Step>
</Steps>

## Downgrading

<Warning>
  Downgrading removes access to higher-tier features. Records created with those features are
  retained, but you cannot open the pages that manage them until you upgrade again. If you have
  multiple locations and downgrade below Professional, confirm what happens to your location data
  with support before proceeding.
</Warning>

## Employee count and tier

Tiers are described by employee range, and your roster in [Employees](/employees) is what determines
whether your tier still fits. An agency growing past 50 employees should review whether Enterprise
suits it better.

## Troubleshooting

| Problem                                    | What to check                                                                                                      |
| ------------------------------------------ | ------------------------------------------------------------------------------------------------------------------ |
| A module is missing despite being an admin | Tier checks apply to admins. Check your plan here.                                                                 |
| Subscription is missing from my sidebar    | It is limited to Organization Admins and Finance Managers.                                                         |
| We upgraded but nothing changed            | Confirm the change took effect, then check the user's role — tier and role both apply.                             |
| Trial status is unclear                    | Plan and billing detail, including trial status, is under [Organization settings](/account/organization-settings). |

## Related

<CardGroup cols={2}>
  <Card title="Plans and modules" icon="layers" href="/getting-started/plans-and-modules">
    Full tier and module comparison.
  </Card>

  <Card title="Organization settings" icon="building" href="/account/organization-settings">
    Plan and billing detail.
  </Card>
</CardGroup>