> ## Documentation Index
> Fetch the complete documentation index at: https://docs.officeridge.com/llms.txt
> Use this file to discover all available pages before exploring further.

# QAPI

> Quality Assurance and Performance Improvement initiatives and team assignments.

QAPI holds your Quality Assurance and Performance Improvement initiatives and the teams running
them.

QAPI is a regulatory expectation, not an optional programme. Surveyors look for evidence that your
agency identifies problems, acts on them, and checks whether the action worked.

## QAPI

Quality Assurance and Performance Improvement initiatives with follow-up tracking.

**Columns:** Title · Type · Start · End · Status · Follow-up

**Follow-up** is the field that distinguishes a real initiative from a documented intention. An
initiative that closed without follow-up does not demonstrate improvement.

<Warning>
  An initiative with no recorded follow-up is the most common QAPI finding at survey. Closing an
  initiative means showing what changed, not just that the work ended.
</Warning>

## QAPI Team

QAPI initiative team member assignments.

**Columns:** QAPI · User

Each initiative needs named people. An initiative with no team is unowned.

## Running a QAPI initiative

<Steps>
  <Step title="Identify the problem from evidence">
    Recurring audit findings, complaint patterns, and incident clusters are the best sources. See
    [Quality and audits](/compliance/quality).
  </Step>

  <Step title="Create the initiative">
    Set the title, type, and a realistic start and end date.
  </Step>

  <Step title="Assign the team">
    Add members on the **QAPI Team** tab.
  </Step>

  <Step title="Act on the problem">
    The work happens in the module where the problem lives.
  </Step>

  <Step title="Record follow-up">
    Measure whether the problem reduced. This is the part surveyors ask about.
  </Step>

  <Step title="Close with evidence">
    Set the status once follow-up shows the outcome.
  </Step>
</Steps>

## Choosing what to work on

QAPI works best when initiatives come from data you already hold:

| Signal                         | Where to find it                                   |
| ------------------------------ | -------------------------------------------------- |
| Recurring audit findings       | [Quality and audits](/compliance/quality)          |
| Complaint patterns by category | [Member safeguards](/compliance/member-safeguards) |
| Incident clusters by type      | [Member safeguards](/compliance/member-safeguards) |
| Repeated claim disallowances   | [Quality and audits](/compliance/quality)          |
| EVV exception rates            | [Time & Attendance](/attendance)                   |

<Tip>
  Pick fewer initiatives and follow them through. Three closed initiatives with measured follow-up
  demonstrate a functioning QAPI programme better than a dozen open ones.
</Tip>

## Governing body oversight

QAPI activity is usually reported to your governing body. Meeting records and attendance live in
[Governing body](/corporate/governing-body).

## Troubleshooting

| Problem                                     | What to check                                                                                        |
| ------------------------------------------- | ---------------------------------------------------------------------------------------------------- |
| An initiative has no team                   | Add members on the **QAPI Team** tab.                                                                |
| An initiative shows closed but incomplete   | **Follow-up** is blank. Record the outcome before closing.                                           |
| I cannot show improvement at survey         | Follow-up needs a measure, not a narrative. Choose initiatives where you have data.                  |
| QAPI initiatives are not linked to findings | The link is conceptual, not automatic. Reference the finding in the initiative title or description. |

## Related

<CardGroup cols={2}>
  <Card title="Quality and audits" icon="clipboard-check" href="/compliance/quality">
    The findings QAPI should respond to.
  </Card>

  <Card title="Governing body" icon="landmark" href="/corporate/governing-body">
    Where QAPI is reported.
  </Card>
</CardGroup>