> ## Documentation Index
> Fetch the complete documentation index at: https://docs.officeridge.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Maps

> Geographic distribution of members and employees.

Maps shows the geographic distribution of members and employees.

## Who can use it

Organization Admins, Location Admins, Clinical Managers, Client Coordinators, and Human Resources
staff.

## The two views

<Tabs>
  <Tab title="Member Map">
    Where your members are. Use it to understand service area coverage, plan travel, and identify
    who is affected by a localised event.
  </Tab>

  <Tab title="Employee Map">
    Where your staff are. Use it to match attendants to nearby members and reduce travel time.
  </Tab>
</Tabs>

## What Maps is good for

| Question                                           | How Maps helps                               |
| -------------------------------------------------- | -------------------------------------------- |
| Which members are in an area affected by flooding? | Member Map shows who is in the affected zone |
| Can we staff a referral in this area?              | Employee Map shows who lives nearby          |
| Is our service area realistic?                     | Comparing both maps reveals gaps             |
| Why is travel time so high?                        | Mismatched member and staff distribution     |

<Tip>
  During a developing weather event, the Member Map is the fastest way to identify who needs early
  contact. See [Readiness](/emergency/readiness).
</Tip>

## Using Maps for scheduling

<Steps>
  <Step title="Check employee distribution against member distribution">
    Clusters of members with no nearby staff are your recruitment priority.
  </Step>

  <Step title="Match attendants to nearby members">
    Shorter travel means more reliable visit times.
  </Step>

  <Step title="Build the schedule">
    Set the recurring pattern in [Scheduling](/scheduling).
  </Step>
</Steps>

## Using Maps in an emergency

<Steps>
  <Step title="Identify the affected area">
    Using official warnings and the weather tab in [Readiness](/emergency/readiness).
  </Step>

  <Step title="Find members in that area">
    Member Map.
  </Step>

  <Step title="Check which staff can still reach them">
    Employee Map.
  </Step>

  <Step title="Activate contingency coverage if needed">
    See [Continuity](/operations/continuity).
  </Step>
</Steps>

<Warning>
  Member locations are protected health information. Do not export, screenshot, or share map views
  outside your agency.
</Warning>

## Troubleshooting

| Problem                             | What to check                                                                                                        |
| ----------------------------------- | -------------------------------------------------------------------------------------------------------------------- |
| Members are missing from the map    | Their address may be incomplete in [Members](/members).                                                              |
| A member appears in the wrong place | The address on their record is wrong. This also causes EVV geofence failures — see [Time & Attendance](/attendance). |
| The map looks empty                 | Check your active organization and location.                                                                         |
| Employees are missing               | Their address may not be recorded in [Employees](/employees).                                                        |

## Related

<CardGroup cols={2}>
  <Card title="Scheduling" icon="calendar-clock" href="/scheduling">
    Build schedules around geography.
  </Card>

  <Card title="Readiness" icon="activity" href="/emergency/readiness">
    Weather monitoring and emergency response.
  </Card>
</CardGroup>