Skip to main content
Sign in, confirm you are working in the right organization, and find the module you need.

​
Sign in

1

Open the app

Go to app.officeridge.com and enter the email address your agency invited.
2

Enter your password

If your organization uses single sign-on, choose your SSO provider instead. Admins configure this in Organization settings.
3

Complete two-factor authentication

If two-factor is enabled on your account, enter the verification code. You can mark a device as trusted so it skips this step next time — see Security.
Invited but never signed in? Use the link in your invitation email. If it has expired, ask an organization admin to re-send it from the organization team page.

​
Confirm your organization and location

OfficeRidge scopes everything you see to one organization at a time, and often to one location within it. Your active context decides which members, employees, and records appear.
  • Belong to more than one agency? Use Switch Organization in the sidebar. See Switch organization.
  • Working at a specific branch? Your active location filters location-scoped records. See Location settings.
If a member or employee you expect is missing, check your active organization and location before assuming the record was deleted. Wrong context is the most common cause.

​
Find your way around

The left sidebar groups modules into seven sections that match this documentation: You will not see every item. The sidebar hides modules your role cannot reach and modules your plan does not include. See Roles and permissions and Plans and modules.

​
Complete your first task

Pick the path that matches your job.
1

Open Members

Go to Clinical → Members. The Members tab lists everyone your location serves.
2

Create the record

Choose the add action and complete the member’s identifying and contact details.
3

Attach an authorization

Switch to the Authorizations tab and record the payer, approved units, and date span. Without this, visits cannot be billed.
Full walkthrough: New member admission.

​
Next steps

Navigating OfficeRidge

Learn the page layouts that repeat across every module.

Roles and permissions

Find out why a module might not appear for you.