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QAPI holds your Quality Assurance and Performance Improvement initiatives and the teams running them. QAPI is a regulatory expectation, not an optional programme. Surveyors look for evidence that your agency identifies problems, acts on them, and checks whether the action worked.

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QAPI

Quality Assurance and Performance Improvement initiatives with follow-up tracking. Columns: Title · Type · Start · End · Status · Follow-up Follow-up is the field that distinguishes a real initiative from a documented intention. An initiative that closed without follow-up does not demonstrate improvement.
An initiative with no recorded follow-up is the most common QAPI finding at survey. Closing an initiative means showing what changed, not just that the work ended.

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QAPI Team

QAPI initiative team member assignments. Columns: QAPI · User Each initiative needs named people. An initiative with no team is unowned.

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Running a QAPI initiative

1

Identify the problem from evidence

Recurring audit findings, complaint patterns, and incident clusters are the best sources. See Quality and audits.
2

Create the initiative

Set the title, type, and a realistic start and end date.
3

Assign the team

Add members on the QAPI Team tab.
4

Act on the problem

The work happens in the module where the problem lives.
5

Record follow-up

Measure whether the problem reduced. This is the part surveyors ask about.
6

Close with evidence

Set the status once follow-up shows the outcome.

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Choosing what to work on

QAPI works best when initiatives come from data you already hold:
Pick fewer initiatives and follow them through. Three closed initiatives with measured follow-up demonstrate a functioning QAPI programme better than a dozen open ones.

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Governing body oversight

QAPI activity is usually reported to your governing body. Meeting records and attendance live in Governing body.

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Troubleshooting

Quality and audits

The findings QAPI should respond to.

Governing body

Where QAPI is reported.