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Fraud & Ops covers fraud prevention, admission and physician-order logs, and Medicare tracking. It also holds your automation workflows, which is why the module is broader than its name suggests.

Who can use it

Organization Admins, Location Admins, Clinical Managers, and EVV Maintenance staff.

What lives here

Fraud prevention

Incidents, compliance checks, training, monitoring, and audits.

Clinical logs

Admission log, physician orders, checklists, and Medicare tracking.

Civil rights

Federal assurance attestations and civil rights requests.

Continuity

Backup agency agreements and drill critiques.

Workflow automation

Automation workflows, credentials, variables, and run history.

Why fraud prevention sits here

Medicaid fraud, waste, and abuse programmes require agencies to demonstrate active monitoring, not just a policy. This module is where that evidence accumulates: monitoring entries, compliance scores, staff training records, and audit results.
Fraud prevention records are evidence of an active programme. Gaps in monitoring or training records are themselves a finding, separate from any actual fraud.

Troubleshooting